Toujours soucieux d’avoir un accueil de qualité, l’Office de Tourisme est engagé dans différents marques et labels.

The Qualité TourismeTM , the state guaranteed brand

In order to provide a high quality service, to offer the best answer to our visitors and partners’s expectations and needs, the Caen la mer – Normandy tourist office and convention center is commited in a quality approach in order to receive the « Qualité TourismeTM » brand. This brand is considered as a reference for all french Tourist Offices.

Caen la mer- Normandy tourist office and convention center holds the « Qualité TourismeTM » brand since November 2014. It rewards our whole team for its involvment and professionalism.

Our main goal is to guarantee a professional welcome and promote all the quality services offered in our territory. In this way, Caen la mer – Normandy tourist office and convention center is commited to :

  • Listening to our customers to facilitate their stay and give them our tips and personalized advises for some successful holidays,
  • Providing with appropriate documents and information, updated and reliables,
  • Considering remarks and suggestions in order to improve our quality of service,
  • Providing to our customers a general and continuous information through our website and our interactive terminals,
  • Offering appropriate services to the requests : guided tours, ticketing, reservation center…
  • Showcasing the local expertise through our shops.

1st catégory classification

EIn addition to the Qualité TourismeTM brand, Caen la mer tourist office and convention center is classified since January 2016, 1st category, the excellence level of the national classification !

Cyclists welcome

The label « Accueil Vélo » has been obtained in 2015 for Caen and Ouistreham Riva-Bella offices : welcoming the cyclists and giving appropriate advises (bicycle paths, green lanes, bicycle rentals, reparation kit, accomodation…)

Tourism & Handicap

Ouistreham Riva Bella office has been labeled with the « Tourisme et handicap » label since 2013 for the four different handicaps : motor disability, visual, hearing and mental.

  • Disabled parking space on the Casino parking, place Alfred Thomas, 20 meters away.
  • Disabled accessible public WC square Braire l’Alleud, place Alfred Thoma, 50 meters away,
  • Our adapted brochures :
    • 2 welcome brochures written in Braille upon request
    • One welcoming document in large font
    • An easy to read and understand document
    • A simplified version of the city map
    • A list of the accessible partners
  • Adaptive equipment at disposal :
    • Voice recorded
    • Magnetic loop
logos tourisme et handicap, qualité tourisme, catégorie 1, label vélo